The tendency to integrate data in life brings forth a smart city concept which is a big issue globally. In theory, a smart city develops and manages a city by leveraging information technology to more effectively and efficiently connect, monitor, and regulate existing resources inside the city to maximize services to its residents and support sustainable growth. Artificial Intelligence (AI) can be a solution in public services to realize bureaucratic reform to be more effective, active, and efficient.

Artificial Intelligence, according to Russell and Norvig, is a term used to describe systems that mimic cognitive capabilities such as learning, speaking, and problem-solving. Artificial Intelligence (AI) is also applied to the public sector by the government for public service management. On the other hand, the government and society using or web- based AI have gaps and pose challenges. Such as AI applications, “AI Process Automation,” “Predictive Analytics,” “Identity Analytics,” “Virtual Agents,” and “Cognitive Robotics,” which are highly influential and of great benefit to the public sector. AI applications automate processes, reduce waiting time, other administrative expenses.